Your free trial lasts 30 days and does not need a credit card. We never put a card on file during the trial, so nothing can be charged automatically. If you do nothing, the trial simply ends, the subscription is cancelled, and you are not billed.
To keep using Kalpavriksha after the trial, you actively upgrade by opening the secure Stripe checkout and entering a payment method yourself. By then you will have used the fully working app for up to 30 days. Payment only happens because you took that step.
Because you get a free, no-card trial and are only ever charged when you choose to upgrade, there is no surprise charge to refund. For that reason, we do not offer a general money-back or refund programme on the annual subscription. We think a generous free trial is the fair way to let you decide before any money changes hands.
You can cancel at any time from the billing portal:
When you cancel a paid subscription, it stays active until the end of the period you have already paid for, and then it expires, so you keep what you paid for. Cancelling stops all future charges. If you cancel before your renewal date, you are never billed again. Renewal payments (from the second year onward) are not refundable once charged, so cancel before your renewal date if you do not wish to continue. Your renewal date is always shown in the billing portal.
If you think you were charged in error, email support@kalpavriksha.app from your purchase email address, and we will look into it and put it right. Nothing in this policy limits any rights you have that cannot be waived under the consumer-protection laws of your country, for example EU and UK distance-selling rights or UAE consumer law, and we honour those where they apply. Approved refunds go back to your original payment method through Stripe, our payment processor. Once a refund is processed, the associated license is deactivated.
Questions about billing or refunds? Email support@kalpavriksha.app.